FAQ

  • What is your privacy policy?

    Please scroll to the next section of this page to read our Privacy Policy.

  • How much is shipping?

    Orders over $70 are eligible for free shipping. USE CODE FREESHIP.

    Orders under this $70 are shipped for a flat rate cost of $8.

  • Why won't you ship to Kansas, Alaska, Hawaii, or US territories?

    Alaska, Hawaii, and US territories are difficult to include at the moment due to shipping costs. We hope to change this as we grow!

    At this time, we are unable to satisfy Kansas online retail tax requirements.

  • Do you ship internationally?

    Not yet! We hope to soon!

  • What is your return policy?

    Returns are on a case-by-case basis. The only returns we will accept are crystals broken on arrival. For this case, we will typically help you file a claim with the shipping partner.

  • How often are items in the shop updated?

    Items are “dropped” every Thursday at 6PM Eastern. Please contact us if you are looking for something specific. We may have different assortments of goods during our live sales and in-person events.

  • What's an animal sanctuary?

    An animal sanctuary is a place for rescued farm animals. These animals, usually saved from factory farms, are provided with life-saving care and allowed to live out their natural lives. Check out our favorite sanctuaries, Hope Haven, Lancaster Farm Sanctuary, and the original Farm Sanctuary.

  • What percentage of profits are donated to animal sanctuaries?

    A minimum of 20% of profits are donated. Certain items will have a higher donation level. 100% of gifted bin sales are donated.

  • What is the gifted bin and why can't I access it online?

    The gifted bin is only available during in-person events and online live sales to simplify shipping. 100% of the sales from the gifted bin are donated directly to animal sanctuaries, the items are donated by crystal lovers who no longer need the items they’ve donated.

Chateau Crystals LLC Privacy Policy

Effective date: 21st day of March, 2024

www.chateaucrystals.com (“Chateau Crystals”) is owned and operated by Caroline Combemale, sole owner of Chateau Crystals LLC. Caroline Combemale can be contacted at
412-475-8721
66 W Louther Street #1232 Carlisle, PA 17013

Purpose
The purpose of this Privacy Policy is to inform users of Chateau Crystals of the following:
1. The personal data we collect;
2. Use of data collected;
3. Who has access to data collected;
4. Your rights
The Privacy Policy applies in addition to our policies and FAQs above

Consent
By using Chateau Crystals, you agree to:
1. The conditions set in this Privacy Policy;
2. The collection and use of data listed in this Privacy Policy

Data We Collect
We only collect data to achieve the purpose outlined in this Privacy Policy. We do not collect data beyond the data described below without first notifying you

Data Collected in a Non-Automatic Way
We may collect the following data while you perform certain functions on Chateau Crystals


1. First and last name;
2. Email address;
3. Phone number;
4. Address;
5. Payment information*

*Payment information is processed through the encrypted process of your chosen payment system. We have no access to your payment information. Please refer to individual Privacy Policies for these payment systems.

This data may be collected using the following methods:

1. Creating an account
2. Placing an order

How We Use Personal Data
Data collected by Chateau Crystals will only be used for the purposes outlined in this Privacy Policy. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs the aforementioned functions may be used for the following purposes:

1.Order fulfillment
2.Contacting the user

Who We Share Personal Data With
Employees
We may disclose user data to employees who reasonably require access to achieve the purposes mentioned in this Privacy Policy

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
1. If the law requires it;
2. If it is required for legal proceeding;
3. To prove or protect our rights;
4. To potential buyers of this company in the event that we seek to sell the company

If you follow hyperlinks from Chateau Crystals to another website, we are not responsible for their policies nor do we have any control over their policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose for which the data was collected has been achieved.

How We Protect Your Personal Data
We only use personal data information to fulfill orders and contact users. We do not have access to your payment information and addresses are only used to fulfill orders.

We take all reasonable precautions to ensure the safety and security of our users’ data, but there always remains the potential for harm. We cannot guarantee security beyond what is reasonably practical.

Children
We do not knowingly collect or use personal data from children under 13 years of age. If a child under 13 years of age has provided us personal data, their parent or guardian may contact us and we will delete the personal data as soon as possible.

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with laws and to reflect any changes to our data collection process. When we amend this Privacy Policy, we will update the “Effective Date” at the top of this Privacy Policy. It is recommended that users periodically review our Privacy Policy to ensure they are updated with any changes.